# Friction > A public database of what users of B2B software struggle with: pain points, feature requests, workarounds and switching reasons, each linked to its public source. Not a review site: no star ratings. ## Start here - [Browse products](https://friction.grain64.com/browse/): 61 products, one page each - [State of each category](https://friction.grain64.com/state-of/): per-category summaries with CSV downloads - [Comparisons](https://friction.grain64.com/vs/): two products side by side - [Alternatives](https://friction.grain64.com/alternatives/): where users of a tool say they went - [Data and sources](https://friction.grain64.com/data/): what is stored, from where, and how to request removal - [MCP server](https://friction.grain64.com/mcp): read-only Streamable HTTP endpoint with tools list_products, get_product_summary and search_items; documented on the data page - [Sitemap](https://friction.grain64.com/sitemap.xml) ## Datasets (CSV, one per category) Each row is one problem area: its name, the number of sourced reports in it across the category, then the count for each product (columns named by product slug). Method and how to cite are on the linked page. - [Customer support and messaging](https://friction.grain64.com/state-of/customer-support-and-messaging/friction-customer-support-and-messaging-areas.csv): problem areas ranked by sourced reports, 3 products (page: https://friction.grain64.com/state-of/customer-support-and-messaging/) - [Low-code and internal tools](https://friction.grain64.com/state-of/low-code-and-internal-tools/friction-low-code-and-internal-tools-areas.csv): problem areas ranked by sourced reports, 5 products (page: https://friction.grain64.com/state-of/low-code-and-internal-tools/) - [Observability and monitoring](https://friction.grain64.com/state-of/observability-and-monitoring/friction-observability-and-monitoring-areas.csv): problem areas ranked by sourced reports, 3 products (page: https://friction.grain64.com/state-of/observability-and-monitoring/) - [Product analytics](https://friction.grain64.com/state-of/product-analytics/friction-product-analytics-areas.csv): problem areas ranked by sourced reports, 3 products (page: https://friction.grain64.com/state-of/product-analytics/) - [Project and issue tracking](https://friction.grain64.com/state-of/project-and-issue-tracking/friction-project-and-issue-tracking-areas.csv): problem areas ranked by sourced reports, 4 products (page: https://friction.grain64.com/state-of/project-and-issue-tracking/) - [Team chat](https://friction.grain64.com/state-of/team-chat/friction-team-chat-areas.csv): problem areas ranked by sourced reports, 3 products (page: https://friction.grain64.com/state-of/team-chat/) - [Workflow automation](https://friction.grain64.com/state-of/workflow-automation/friction-workflow-automation-areas.csv): problem areas ranked by sourced reports, 3 products (page: https://friction.grain64.com/state-of/workflow-automation/) - [Workspace and files](https://friction.grain64.com/state-of/workspace-and-files/friction-workspace-and-files-areas.csv): problem areas ranked by sourced reports, 4 products (page: https://friction.grain64.com/state-of/workspace-and-files/) ## Datasets (CSV, one per product) One row per report: product, category, theme, area, title, summary, source_url and source_date (the most recent public thread behind it), more_source_urls, first_seen, last_seen, source_threads and report_url. The reports a signed-out reader sees in full on the product page. - [Airbyte](https://friction.grain64.com/p/airbyte/friction-airbyte-reports.csv): user-reported problems with Airbyte, each linked to its public source (page: https://friction.grain64.com/p/airbyte/) - [Airtable](https://friction.grain64.com/p/airtable/friction-airtable-reports.csv): user-reported problems with Airtable, each linked to its public source (page: https://friction.grain64.com/p/airtable/) - [Appsmith](https://friction.grain64.com/p/appsmith/friction-appsmith-reports.csv): user-reported problems with Appsmith, each linked to its public source (page: https://friction.grain64.com/p/appsmith/) - [Asana](https://friction.grain64.com/p/asana/friction-asana-reports.csv): user-reported problems with Asana, each linked to its public source (page: https://friction.grain64.com/p/asana/) - [authentik](https://friction.grain64.com/p/authentik/friction-authentik-reports.csv): user-reported problems with authentik, each linked to its public source (page: https://friction.grain64.com/p/authentik/) - [Bitwarden](https://friction.grain64.com/p/bitwarden/friction-bitwarden-reports.csv): user-reported problems with Bitwarden, each linked to its public source (page: https://friction.grain64.com/p/bitwarden/) - [Budibase](https://friction.grain64.com/p/budibase/friction-budibase-reports.csv): user-reported problems with Budibase, each linked to its public source (page: https://friction.grain64.com/p/budibase/) - [Chatwoot](https://friction.grain64.com/p/chatwoot/friction-chatwoot-reports.csv): user-reported problems with Chatwoot, each linked to its public source (page: https://friction.grain64.com/p/chatwoot/) - [ClickUp](https://friction.grain64.com/p/clickup/friction-clickup-reports.csv): user-reported problems with ClickUp, each linked to its public source (page: https://friction.grain64.com/p/clickup/) - [Cloudflare](https://friction.grain64.com/p/cloudflare/friction-cloudflare-reports.csv): user-reported problems with Cloudflare, each linked to its public source (page: https://friction.grain64.com/p/cloudflare/) - [Datadog](https://friction.grain64.com/p/datadog/friction-datadog-reports.csv): user-reported problems with Datadog, each linked to its public source (page: https://friction.grain64.com/p/datadog/) - [Directus](https://friction.grain64.com/p/directus/friction-directus-reports.csv): user-reported problems with Directus, each linked to its public source (page: https://friction.grain64.com/p/directus/) - [Grafana](https://friction.grain64.com/p/grafana/friction-grafana-reports.csv): user-reported problems with Grafana, each linked to its public source (page: https://friction.grain64.com/p/grafana/) - [HubSpot](https://friction.grain64.com/p/hubspot/friction-hubspot-reports.csv): user-reported problems with HubSpot, each linked to its public source (page: https://friction.grain64.com/p/hubspot/) - [Intercom](https://friction.grain64.com/p/intercom/friction-intercom-reports.csv): user-reported problems with Intercom, each linked to its public source (page: https://friction.grain64.com/p/intercom/) - [Jira](https://friction.grain64.com/p/jira/friction-jira-reports.csv): user-reported problems with Jira, each linked to its public source (page: https://friction.grain64.com/p/jira/) - [Keycloak](https://friction.grain64.com/p/keycloak/friction-keycloak-reports.csv): user-reported problems with Keycloak, each linked to its public source (page: https://friction.grain64.com/p/keycloak/) - [Lago](https://friction.grain64.com/p/lago/friction-lago-reports.csv): user-reported problems with Lago, each linked to its public source (page: https://friction.grain64.com/p/lago/) - [listmonk](https://friction.grain64.com/p/listmonk/friction-listmonk-reports.csv): user-reported problems with listmonk, each linked to its public source (page: https://friction.grain64.com/p/listmonk/) - [Mailchimp](https://friction.grain64.com/p/mailchimp/friction-mailchimp-reports.csv): user-reported problems with Mailchimp, each linked to its public source (page: https://friction.grain64.com/p/mailchimp/) - [Matomo](https://friction.grain64.com/p/matomo/friction-matomo-reports.csv): user-reported problems with Matomo, each linked to its public source (page: https://friction.grain64.com/p/matomo/) - [Mattermost](https://friction.grain64.com/p/mattermost/friction-mattermost-reports.csv): user-reported problems with Mattermost, each linked to its public source (page: https://friction.grain64.com/p/mattermost/) - [Metabase](https://friction.grain64.com/p/metabase/friction-metabase-reports.csv): user-reported problems with Metabase, each linked to its public source (page: https://friction.grain64.com/p/metabase/) - [n8n](https://friction.grain64.com/p/n8n/friction-n8n-reports.csv): user-reported problems with n8n, each linked to its public source (page: https://friction.grain64.com/p/n8n/) - [Nextcloud](https://friction.grain64.com/p/nextcloud/friction-nextcloud-reports.csv): user-reported problems with Nextcloud, each linked to its public source (page: https://friction.grain64.com/p/nextcloud/) - [NocoDB](https://friction.grain64.com/p/nocodb/friction-nocodb-reports.csv): user-reported problems with NocoDB, each linked to its public source (page: https://friction.grain64.com/p/nocodb/) - [Notion](https://friction.grain64.com/p/notion/friction-notion-reports.csv): user-reported problems with Notion, each linked to its public source (page: https://friction.grain64.com/p/notion/) - [Obsidian](https://friction.grain64.com/p/obsidian/friction-obsidian-reports.csv): user-reported problems with Obsidian, each linked to its public source (page: https://friction.grain64.com/p/obsidian/) - [Odoo](https://friction.grain64.com/p/odoo/friction-odoo-reports.csv): user-reported problems with Odoo, each linked to its public source (page: https://friction.grain64.com/p/odoo/) - [Outline](https://friction.grain64.com/p/outline/friction-outline-reports.csv): user-reported problems with Outline, each linked to its public source (page: https://friction.grain64.com/p/outline/) - [Plane](https://friction.grain64.com/p/plane/friction-plane-reports.csv): user-reported problems with Plane, each linked to its public source (page: https://friction.grain64.com/p/plane/) - [PocketBase](https://friction.grain64.com/p/pocketbase/friction-pocketbase-reports.csv): user-reported problems with PocketBase, each linked to its public source (page: https://friction.grain64.com/p/pocketbase/) - [PostHog](https://friction.grain64.com/p/posthog/friction-posthog-reports.csv): user-reported problems with PostHog, each linked to its public source (page: https://friction.grain64.com/p/posthog/) - [Prefect](https://friction.grain64.com/p/prefect/friction-prefect-reports.csv): user-reported problems with Prefect, each linked to its public source (page: https://friction.grain64.com/p/prefect/) - [Retool](https://friction.grain64.com/p/retool/friction-retool-reports.csv): user-reported problems with Retool, each linked to its public source (page: https://friction.grain64.com/p/retool/) - [Rocket.Chat](https://friction.grain64.com/p/rocketchat/friction-rocketchat-reports.csv): user-reported problems with Rocket.Chat, each linked to its public source (page: https://friction.grain64.com/p/rocketchat/) - [Salesforce](https://friction.grain64.com/p/salesforce/friction-salesforce-reports.csv): user-reported problems with Salesforce, each linked to its public source (page: https://friction.grain64.com/p/salesforce/) - [Sentry](https://friction.grain64.com/p/sentry/friction-sentry-reports.csv): user-reported problems with Sentry, each linked to its public source (page: https://friction.grain64.com/p/sentry/) - [Strapi](https://friction.grain64.com/p/strapi/friction-strapi-reports.csv): user-reported problems with Strapi, each linked to its public source (page: https://friction.grain64.com/p/strapi/) - [Supabase](https://friction.grain64.com/p/supabase/friction-supabase-reports.csv): user-reported problems with Supabase, each linked to its public source (page: https://friction.grain64.com/p/supabase/) - [Apache Superset](https://friction.grain64.com/p/superset/friction-superset-reports.csv): user-reported problems with Apache Superset, each linked to its public source (page: https://friction.grain64.com/p/superset/) - [Temporal](https://friction.grain64.com/p/temporal/friction-temporal-reports.csv): user-reported problems with Temporal, each linked to its public source (page: https://friction.grain64.com/p/temporal/) - [Umami](https://friction.grain64.com/p/umami/friction-umami-reports.csv): user-reported problems with Umami, each linked to its public source (page: https://friction.grain64.com/p/umami/) - [Vercel](https://friction.grain64.com/p/vercel/friction-vercel-reports.csv): user-reported problems with Vercel, each linked to its public source (page: https://friction.grain64.com/p/vercel/) - [Windmill](https://friction.grain64.com/p/windmill/friction-windmill-reports.csv): user-reported problems with Windmill, each linked to its public source (page: https://friction.grain64.com/p/windmill/) - [Zendesk](https://friction.grain64.com/p/zendesk/friction-zendesk-reports.csv): user-reported problems with Zendesk, each linked to its public source (page: https://friction.grain64.com/p/zendesk/) - [Zulip](https://friction.grain64.com/p/zulip/friction-zulip-reports.csv): user-reported problems with Zulip, each linked to its public source (page: https://friction.grain64.com/p/zulip/)