Workaround · Billing · Causes churn
Organization license reported expired before its expiration date
2 source threads · first seen 2023-11 · last seen 2025-05
Summary
A self-hosted Families license repeatedly expires early, cutting all users off from the organization until the license file is downloaded again and uploaded.
- Affects
- Self-hosted Families organization
- Workaround
- Download the license again from the cloud vault and upload it to the self-hosted instance
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“At 12:00 PM mails where sent out for my 3 family organizations that the licenses had expired”
“The license should not expired before its expiration date”