Workaround · UI & usability · Annoyance
Turn off automatic messages to reduce chat interruptions
1 source thread · first seen 2019-03
Summary
A team using Intercom changed its settings to stop automatic messages because pop-up chats can annoy visitors. Visitors must now click the widget to start a conversation.
- Affects
- Website team
- Workaround
- Disabled automatic messages; kept the icon available for visitors to click.
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“changed the settings last year to not have automatic messages”