Switching reason · Pricing & plans · Causes churn
Forced move to seat pricing sharply raises costs
1 source thread · first seen 2025-05
Summary
After seven years on usage-based pricing, the company was told it would be automatically moved to seat-based pricing in 30 days. The change would increase its bill three- to fourfold, prompting consideration of alternatives.
- Affects
- Customer support team
- Switched to or considered
- AWS Connect
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“this will result in us paying 3 to 4 times our current expenditure”