Pain point · Pricing & plans · Causes churn
Price doubled twice and upsold to more than Office 365 costs
3 source threads · first seen 2018-07 · last seen 2026-07
Summary
A paying customer saw the price double for features they did not use, then double again, ending up quoted more than an O365 account for the same features. This soured them on the open core model.
- Affects
- paying enterprise customer
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“their pricing is a bit all over the place and targeted for enterprise”
“when they tried to upsell us to more than we pay for O365 account for same features”
“Last time I looked their E20 pricing was like 4x more expensive per user than it was costing for HipChat DC”