Pain point · Reliability & bugs · Causes churn
Desktop app does not show new direct messages until restarted
4 source threads · first seen 2017-11 · last seen 2022-06
Summary
Every day or two, users in an organization stop receiving direct messages in the desktop app until it is quit and reopened.
- Affects
- organization using the desktop app
- Workaround
- Quit and reopen the desktop app
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“Almost every 1-2 days, I and other users in my organisation do not receive sent direct messages (maybe tags in channels too)”
“Direct Messages are randomly disappearing from Mattermost chat window for some users and not others”
“sometimes messages do not appear properly on different devices”
“This is obviously a deal breaker if we can't reliably contact people via an IM application”