Switching reason · Support · Causes churn
Poor support and ignored feedback push team to Omni
1 source thread · first seen 2023-12
Summary
The team says support was poor when problems occurred and showed little willingness to act on feedback, so they plan to move internal analytics to Omni.
- Affects
- Company using Metabase for internal and customer dashboards
- Switched to or considered
- Omni
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“their support has been poor when things do go wrong, with very little willingness to take our feedback into account”