Pain point · Support · Causes churn
Slow, ineffective support makes issues harder to resolve
1 source thread · first seen 2024-11
Summary
Support is described as slow and unfamiliar with Retool's products and pricing, leading to repeated explanations over multiple emails. The experience was frustrating enough to prompt thoughts of abandoning Retool.
- Workaround
- Contact the CEO directly by email.
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“They generally are slow to respond and don't understand their own products or pricing”