Friction

Switching reason · Pricing & plans · Causes churn

Companies may replace Salesforce with internally built AI tools

1 source thread · first seen 2025-01

Summary

The commenter argues that large companies could use AI engineers to replicate Salesforce rather than pay for its CRM offering, predicting that B2B SaaS platforms will lose customers.

Affects
Large companies
Switched to or considered
Internally built AI tools

Evidence

Excerpts are copied word for word from the source; follow the link to read it in full.

“why bother paying millions to Salesforce, when you can direct your 24/7 mid engineers to just replicate the Salesforce offering?”

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