Pain point · Documentation · Causes churn
Salesforce Marketing Cloud documentation blocked implementation
1 source thread · first seen 2024-05
Summary
A client’s Salesforce Marketing Cloud implementation relied on documentation described as incomplete, outdated, and impractical to follow. The project was abandoned after four months and substantial spending on Salesforce and a partner.
- Affects
- A client implementing an industry-specific solution with a partner
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“filled with references to missing information, deprecated or removed features, and bizarre directives”