Switching reason · Pricing & plans · Causes churn
Canceled Salesforce after fixing patient management in the EMR
1 source thread · first seen 2026-06
Summary
A company had been using Salesforce for patient management because its EMR was not configured properly. After the EMR was fixed, they moved the work there and canceled Salesforce, saving $200,000 per year on Salesforce and $250,000 on consultants.
- Affects
- Healthcare company
- Workaround
- Fixed the EMR and moved patient management there.
- Switched to or considered
- EMR
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“They spent 6 figures a year on SF just to communicate with patients, make and change appointments”