Pain point · Data export & migration · Causes churn
High switching costs keep unhappy customers on Salesforce
2 source threads · first seen 2015-02 · last seen 2026-02
Summary
The author says they know no one who likes Salesforce, but organizational, data, and software switching costs prevent customers from moving to a marginally better CRM.
- Affects
- Existing CRM customers
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“The cost of change management would be stupendous”
“I don't know anyone that likes this product - but no one can switch because the costs are too high across the board”