Switching reason · Pricing & plans · Causes churn
Patient-management use of Salesforce was costly and redundant
1 source thread · first seen 2026-06
Summary
A company used Salesforce for patient management because its EMR was not configured properly. After the EMR was fixed, they moved patient management to it and canceled Salesforce, saving $200,000 per year on Salesforce and additional consulting costs.
- Affects
- A company using Salesforce for patient management
- Switched to or considered
- EMR
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“They spent 6 figures a year on SF just to communicate with patients, make and change appointments, send and receive documents”