Switching reason · Pricing & plans · Causes churn
Salesforce ticket system was far more expensive than FreshService
1 source thread · first seen 2026-06
Summary
A company replaced Salesforce used as a ticket system with FreshService, reducing its annual cost from $180,000 to $15,000.
- Affects
- A company using Salesforce as a ticket system
- Switched to or considered
- FreshService
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“Those folks we moved to FreshService. $180k down to $15k/yr”