Feature request · Integrations · Blocks work
Connect Zendesk support issues with developer tracking
1 source thread · first seen 2011-12
Summary
The commenter wants an online tool that presents issues appropriately to customers and developers while linking support tickets to developer work. Teams currently manage the relationship between separate systems manually, which is labor-intensive and error-prone.
- Affects
- Support and development teams
- Workaround
- Teams use two systems and maintain the relationship between them manually.
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“every team I know either uses two systems in which the relationship is handled manually (and thus labor intensive and prone to errors)”