Switching reason · UI & usability · Causes churn
Considering SupportFu for a more personal email experience
2 source threads · first seen 2012-08 · last seen 2016-05
Summary
The user is considering leaving Zendesk because SupportFu makes customer support feel more like person-to-person email than a ticketing system.
- Switched to or considered
- SupportFu
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“a support conversation looks exactly like a very classic email conversation to your customers (no issue number in the email's subject”
“I'm think of switching to SupportFu who were mentioned here a while ago ... the end user experience feels just like a person-to-person email exchange”