Pain point · Pricing & plans · Causes churn
Zendesk became a poor-value, bloated support option
1 source thread · first seen 2021-08
Summary
A former customer says Zendesk’s value and fit deteriorated over time, and that it was an obvious nonstarter when they recently reevaluated support solutions. Switching friction had kept the business using it previously.
- Affects
- Small business
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“it was immediately obvious that they were a complete nonstarter”