Workaround · Other · Annoyance
Forwarding Zendesk survey emails to support
1 source thread · first seen 2020-01
Summary
A company sent feedback-request emails after every support ticket, which the commenter found disruptive. They set up a rule to forward those emails to the main support address, and the company eventually stopped sending them.
- Affects
- Customer who opens support tickets
- Workaround
- Forwarded feedback-request emails to the main support email.
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“I’ve eventually started forwarding them straight back into the main support email”