Workaround · Setup & onboarding · Blocks work
Using a support subdomain to avoid email DNS setup failures
1 source thread · first seen 2019-04
Summary
Teams may fail to configure the DNS records needed to send Zendesk support email from their main domain, causing messages to go unseen. Using a support subdomain is described as the default workaround.
- Affects
- Teams setting up support email
- Workaround
- Use a support subdomain, such as support.yourdomain.com.
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“By default, they end up using something like support.yourdomain.com”