Switching reason · Performance · Causes churn
High ticket volume bogged down Zendesk’s infrastructure
1 source thread · first seen 2019-03
Summary
An efficient support team processing a high volume of tickets found that Zendesk’s infrastructure could not meet its performance needs. They built their own ticketing system instead.
- Affects
- High-volume support teams
- Workaround
- Built their own ticketing system.
- Switched to or considered
- In-house ticketing system
Evidence
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“we were processing tons of tickets and bogging down their infra”