Pain point · Documentation · Blocks work
Support articles cannot use Markdown
1 source thread · first seen 2026-05
Summary
Zendesk’s support articles did not support Markdown, and the user did not want documentation formatting and images locked into Zendesk. They were already using DocFX for their docs.
- Workaround
- Used DocFX for documentation.
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“support articles didn’t work off markdown”