Switching reason · Integrations · Blocks work
Replaced Zendesk as part of an expensive, disconnected SaaS stack
1 source thread · first seen 2025-04
Summary
A 12-person e-commerce business replaced its SaaS stack, including Zendesk, with Barawave. The author says the tools were costly and poorly integrated, though the problems are described at the stack level rather than as specific Zendesk defects.
- Affects
- 12-person e-commerce business
- Switched to or considered
- Barawave
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“It was expensive, messy, and worst of all, nothing talked to each other”