Switching reason · Integrations · Causes churn
Team hesitates to leave Zendesk because Chatwoot lacks VOIP
1 source thread · first seen 2021-08
Summary
A team looking for a Zendesk replacement says lack of VOIP is a reason they hesitate to adopt Chatwoot, since they want texting, voice, email and chat under one system.
- Affects
- website team relying on phone calls
- Switched to or considered
- Zendesk
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“our team is hesitant to consider Chatwoot as we look for something other than Zendesk is the fact we can not support VOIP”