Chatwoot
chatwoot.com · Customer support
Open-source customer support and live chat platform.
56 items · 66 source threads · 2 source types · updated 2026-06
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Pain points 23
| Item | Area | Severity | Support | Last seen |
|---|---|---|---|---|
| Office 365 mailbox inbox creation fails after authorization Adding a Microsoft 365 mailbox redirects back to the dashboard without creating an inbox, with a nil downcase error in the logs despite following the Azure setup docs. Affects: self-hosting admins using Office 365 |
Integrations | Blocks work | 3 sources | 2024-02 |
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| SMTP via AWS SES fails after configuring env in v3.0.0 Despite following the SMTP docs, outgoing mail fails with a sendmail delivery error when configured with AWS SES. Affects: self-hosting admins using AWS SES |
Setup & onboarding | Blocks work | 3 sources | 2023-09 |
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| cwctl upgrade to 3.14.0 fails with an error Running the cwctl upgrade to 3.14.0 on an Ubuntu install produces an error during the upgrade process. Affects: self-hosting admins |
Self-hosting & upgrades | Causes churn | 2 sources | 2025-02 |
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| No email received in any channel after upgrading to 2.17 After updating a self-hosted install from 2.15 or 2.16 to 2.17.1, incoming email stopped arriving on every email channel. Affects: self-hosting admins |
Reliability & bugs | Causes churn | 2 sources | 2023-08 |
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| WhatsApp Embedded Signup fails with WABA scope error Creating a WhatsApp inbox via Embedded Signup returns a 422 because token validation expects a scope Meta does not return in granular scopes. Affects: teams adding WhatsApp inboxes |
Integrations | Blocks work | 2 sources | 2026-06 |
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| WhatsApp media suddenly stops arriving in conversations Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 2 sources | 2026-02 |
| Install script fails with Vite and PNPM errors since v4 Locked: summary and evidence are part of Sprint Pass and Pro |
Self-hosting & upgrades | Blocks work | 2 sources | 2025-02 |
| Facebook and Twitter channels silently stop working Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Causes churn | 1 source | 2022-04 |
| WhatsApp webhook not triggered for customer-initiated messages Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2025-06 |
| Instagram DM images do not use Instagram CDN and deletions persist Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Blocks work | 1 source | 2023-12 |
| Facebook inbox creation stuck on empty page dropdown Locked: summary and evidence are part of Sprint Pass and Pro |
Setup & onboarding | Blocks work | 1 source | 2023-06 |
| Widget setUser stops setting username and email Locked: summary and evidence are part of Sprint Pass and Pro |
API & developer experience | Blocks work | 1 source | 2023-05 |
| Slack integration drops images and attachments Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Blocks work | 1 source | 2022-05 |
| Self-hosting on Heroku needed extra queue setup, hosted was easier Locked: summary and evidence are part of Sprint Pass and Pro |
Self-hosting & upgrades | Blocks work | 1 source | 2021-03 |
| WebSocket handshake fails so messages need manual page refresh Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2020-03 |
| Hosted free tier limits data retention and only offers US data centers Locked: summary and evidence are part of Sprint Pass and Pro |
Pricing & plans | Annoyance | 1 source | 2025-02 |
| Large profile photos turn black and white Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Annoyance | 1 source | 2024-11 |
| Chatwoot seen as bloated and complex to set up for small teams Locked: summary and evidence are part of Sprint Pass and Pro |
Setup & onboarding | Annoyance | 1 source | 2024-11 |
| Mobile app and browser notifications are weak after switching from Front Locked: summary and evidence are part of Sprint Pass and Pro |
Mobile | Annoyance | 1 source | 2022-09 |
| Facebook and Instagram channel setup takes real effort Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2022-09 |
| Chat session not shared across subdomains Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2022-01 |
| Chatwoot hosted price looks high next to Intercom per seat Locked: summary and evidence are part of Sprint Pass and Pro |
Pricing & plans | Annoyance | 1 source | 2021-03 |
| Chatwoot judged good but missing features compared to needs Locked: summary and evidence are part of Sprint Pass and Pro |
Other | Annoyance | 1 source | 2020-11 |
Feature requests 32
| Item | Area | Severity | Support | Last seen |
|---|---|---|---|---|
| Container images do not run on ARM64 servers The public Docker images fail on ARM64 hosts; multi-architecture images are requested. Affects: self-hosting admins on ARM servers |
Self-hosting & upgrades | Blocks work | 2 sources | 2023-07 |
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| WhatsApp templates with media headers are not supported Templates with image, video or document headers do not appear in Chatwoot, so a clinic must wait for patients to open the 24 hour window before sending images. Affects: healthcare clinic |
Integrations | Blocks work | 2 sources | 2023-01 |
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| Append agent name to WhatsApp messages Clients expect answers from a specific person on WhatsApp, but personal signatures suit email and canned responses are tedious; an inbox option to prefix the agent name is requested. Affects: WhatsApp support teams |
Customization | Annoyance | 2 sources | 2025-02 |
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| Require name, email and message before starting a chat Visitors can open a chat with a greeting only, so businesses want a pre-chat screen to collect context before an agent engages. Affects: businesses using the web widget |
Customization | Annoyance | 2 sources | 2021-11 |
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| Asks for Discord, SMS or Zapier integration A user asks whether Chatwoot offers Discord, SMS or Zapier integrations, signalling these would matter for their startup. Affects: startup founder |
Integrations | Annoyance | 2 sources | 2021-03 |
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| WhatsApp Cloud API group chats are not supported Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Blocks work | 1 source | 2025-10 |
| Wants simple Slack-linked chat button plus email helpdesk, finds Chatwoot lacking Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Blocks work | 1 source | 2025-10 |
| Agent bot API cannot stream LLM replies progressively Locked: summary and evidence are part of Sprint Pass and Pro |
API & developer experience | Blocks work | 1 source | 2024-10 |
| Choose IMAP authentication type beyond PLAIN Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Blocks work | 1 source | 2024-02 |
| Custom roles and granular permissions beyond agent and administrator Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Blocks work | 1 source | 2022-03 |
| Link the same contact across widget and API channels Locked: summary and evidence are part of Sprint Pass and Pro |
API & developer experience | Blocks work | 1 source | 2021-01 |
| Resume chat across devices without relying on email replies Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Blocks work | 1 source | 2020-06 |
| No way to delete conversations for GDPR or spam Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Blocks work | 1 source | 2020-06 |
| Preserve WhatsApp link previews and ad referral data Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2025-10 |
| Voice call channel requested Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2025-05 |
| Include email history when replying by email Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2024-07 |
| Schedule-send for replies sent outside business hours Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2024-05 |
| Merge conversations when a customer replies after closing Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2024-04 |
| Agent bots cannot toggle typing status via API Locked: summary and evidence are part of Sprint Pass and Pro |
API & developer experience | Annoyance | 1 source | 2024-02 |
| Script to migrate local storage to AWS Locked: summary and evidence are part of Sprint Pass and Pro |
Data export & migration | Annoyance | 1 source | 2023-09 |
| Kanban-style conversation board with stage triggers Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2023-07 |
| Auto-resolve idle conversations after a set number of minutes Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2023-06 |
| Wants support chat combined with CRM and payments for B2B startups Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2022-02 |
| Built-in Dialogflow CX integration Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2022-01 |
| Machine translation of chat messages Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2021-03 |
| Wants screenshots and page-aware contextual help in the chat widget Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2020-11 |
| Translate widget greeting and welcome text per language Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2020-10 |
| Turn a chat into an internal ticket Locked: summary and evidence are part of Sprint Pass and Pro |
Collaboration | Annoyance | 1 source | 2020-07 |
| Email replies should attach files instead of linking them Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2020-07 |
| Mattermost integration for self-hosting teams Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2020-07 |
| Dark mode for the agent interface Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2020-07 |
| Hide chat widget or show email form when no agents are online Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2019-11 |
Workarounds 0
Nothing recorded in this category yet.
Switching reasons 1
| Item | Area | Severity | Support | Last seen |
|---|---|---|---|---|
| Team hesitates to leave Zendesk because Chatwoot lacks VOIP A team looking for a Zendesk replacement says lack of VOIP is a reason they hesitate to adopt Chatwoot, since they want texting, voice, email and chat under one system. Affects: website team relying on phone calls |
Integrations | Causes churn | 1 source | 2021-08 |
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