Feature request · Customization · Annoyance
Require name, email and message before starting a chat
2 source threads · first seen 2020-08 · last seen 2021-11
Summary
Visitors can open a chat with a greeting only, so businesses want a pre-chat screen to collect context before an agent engages.
- Affects
- businesses using the web widget
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“we would like to disable conversation continuity in email threads”
“it would be better for some businesses to have the complete context about the query before agent can start working on it”