Team hesitates to leave Zendesk because Chatwoot lacks VOIP → Zendesk
“our team is hesitant to consider Chatwoot as we look for something other than Zendesk is the fact we can not support VOIP”
One person says they left Chatwoot; what else pushes users away, and what its category peers report
Friction holds 14 sourced reports about Chatwoot (chatwoot.com) from 66 public source threads (as of 2026-10-15); only 1 of them says the author left. This page shows that report, what its users say pushes them away, and the problem profile of Zendesk, Intercom.
Get started free with your email Open Chatwoot on Friction
Where Chatwoot users say they went
Switching reports that name a destination. A count is the number of reports naming it, not a market share: Friction only holds what people say in public.
| Named alternative | Reports naming it | Newest report |
|---|---|---|
| Jelly | 1 | 2024 |
| Intercom (compare) | 1 | 2021 |
| Zendesk (compare) | 1 | 2021 |
| Chatwoot | 1 | 2020 (over 5 years old) |
| Mattermost | 1 | 2020 (over 5 years old) |
The reports of leaving
What pushes people away from Chatwoot
The most-reported open problems, worst severity first. Each links to the item with its source.
Office 365 mailbox inbox creation fails after authorization · Integrations · Blocks work · 3 people
“Whenever I try to add an Office 365 mailbox after logging in and authorizing the account”
WhatsApp Embedded Signup fails with WABA scope error · Integrations · Blocks work · 2 people
“When attempting to create a new WhatsApp inbox using Embedded Signup, the process fails with a 422 error”
Install script fails with Vite and PNPM errors since v4 · Self-hosting & upgrades · Blocks work · 2 people
“every time I get an error in the VITE installation and some PNPM errors, this is happening after Chatwoot version 4”
WhatsApp webhook not triggered for customer-initiated messages · Reliability & bugs · Blocks work
“A customer initiating a message also doesnt seem to be triggering the webhook (Not working at all)”
Hosted free tier limits data retention and only offers US data centers · Pricing & plans · Annoyance
“free hosted tier has limited data retention and only offers US-based data centers”
See all 14 themes for Chatwoot
Other customer support and messaging tools on Friction, and what their users struggle with
Switching trades one set of problems for another. The same evidence, for each tool Friction covers in this category:
Zendesk
17 reports · 55 source threads · most-discussed area: Pricing & plans
Intercom
16 reports · 64 source threads · most-discussed area: Pricing & plans
Counts and reports reflect people who post in public (developers and technical buyers are over-represented). A tool with fewer reports is not a better tool; it may only be discussed less. How the data is built.