Feature request · Integrations · Blocks work
WhatsApp templates with media headers are not supported
2 source threads · first seen 2022-11 · last seen 2023-01
Summary
Templates with image, video or document headers do not appear in Chatwoot, so a clinic must wait for patients to open the 24 hour window before sending images.
- Affects
- healthcare clinic
- Workaround
- ask for permission to open the 24 hour window first
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“we have to first ask for permission to open the 24h window, which we get only after a delay (often hours)”
“Allow the Messages API endpoint for creating messages to allow passing tags or whatsapp templates with variables”