Feature request · Customization · Annoyance
Append agent name to WhatsApp messages
2 source threads · first seen 2022-11 · last seen 2025-02
Summary
Clients expect answers from a specific person on WhatsApp, but personal signatures suit email and canned responses are tedious; an inbox option to prefix the agent name is requested.
- Affects
- WhatsApp support teams
- Workaround
- forks add this option, or canned responses
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“This feature is very useful when clients expect to be answered by a certain collaborator”
“this signature (or the user display name) could be appended to the whatsapp text sent to the customer”