Friction

Pain point · UI & usability · Causes churn

HubSpot sales CRM causes widespread frustration

1 source thread · first seen 2020-07

Summary

A team reports that using HubSpot's sales CRM led to declining sales performance and recurring frustration, inefficiencies, and dead ends. They warn others against adopting it.

Affects
Sales team

Evidence

Excerpts are copied word for word from the source; follow the link to read it in full.

“it’s painful to use in a multitude of ways, and everywhere you turn is frustration, inefficiencies and dead ends”

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