HubSpot

The author found HubSpot too expensive for a cold outreach project and built a simpler tool instead.

A team reports that using HubSpot's sales CRM led to declining sales performance and recurring frustration, inefficiencies, and dead ends. They warn others against adopting it.

Affects: Sales team

A HubSpot integration that had not been updated for three years broke after the v1 API was sunset. The team updated its data transfer service to use the v3 API.

Affects: Team maintaining a HubSpot integration

When the user taps a ticket-comment link from a notification, the app opens but does not navigate to the ticket. They have to open the app first and then tap the link again.

The author found HubSpot's attribution modeling and campaign tracking difficult to use and exported large CSV files for analysis in Excel and Python.

The company got rid of HubSpot and other SaaS tools in favor of self-hosted open-source software or simple file-based repositories. The author says this made data easier for LLMs to access and reduced licensing costs.

Affects: Small company

The user says they left HubSpot because it was becoming too expensive and recommends UPilot as a lower-cost alternative.

Affects: Startup companies

The company chose Customer.io instead of HubSpot because its single workflow needed email and webhook automation, which required paying for both Marketing Hub and another hub at about $900 per month.

Affects: Startup

After several months on HubSpot's startup plan, the user said they would not choose HubSpot again, citing difficulty using it and missing basic functionality.

Affects: Startup team

The commenter says early-stage businesses can avoid HubSpot by using Google Sheets and AI-built plugins for simple marketing needs.

Affects: Bootstrapped businesses