HubSpot vs Salesforce: what their users struggle with
Not a verdict and not a star rating: the problems users of HubSpot and Salesforce describe in public, side by side, each one linked to its source (as of 2026-10-15).
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| HubSpot | Salesforce | |
|---|---|---|
| Recent reports compared | 15 | 48 |
| Themes compared | 13 | 40 |
| Public source threads | 29 | 84 |
| Pain points | 9 | 34 |
| Feature requests | 0 | 5 |
| Workarounds | 1 | 3 |
| Switching reasons | 5 | 6 |
| Reports rated “Causes churn” | 2 | 5 |
Every count in this table is of open reports in the recent window (HubSpot since 2023-10, Salesforce since 2023-10); older and fixed reports are not counted. The counts measure how much public discussion exists for each product, not which is better: a popular tool collects more reports.
Problems mostly raised about HubSpot
- Mobile ticket links fail to open the tagged comment · Mobile · Blocks work
Problems mostly raised about Salesforce
- Copilot cannot access Salesforce data · Integrations · Blocks work
- Salesforce changes cannot be made quickly · Reliability & bugs · Blocks work
- Unclear Salesforce documentation for implementation · Documentation · Causes churn
- High switching costs from Salesforce data and integrations · Data export & migration · Annoyance
- Salesforce checkout system blocked a Pro Tools purchase · Reliability & bugs · Blocks work
Go further
Open HubSpot and Salesforce in the compare tool to filter by area and severity, HubSpot alternatives, Salesforce alternatives, or the state of crm and sales.
How the data is built. A theme is a group of reports about the same problem; unique means not matched to a theme on the other product.