Friction

Feature request · Pricing & plans · Blocks work

Keep new offerings optional for existing customers

1 source thread · first seen 2021-08

Summary

The commenter wants Mailchimp to preserve its value for its original customers while pursuing growth through optional offerings that do not shift their costs onto the broader user base.

Affects
Original customers and small businesses

Evidence

Excerpts are copied word for word from the source; follow the link to read it in full.

“new options that are truly optional and not subsidized by the entire user base”

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