Pain point · Reliability & bugs · Blocks work
Same User-ID no longer recognized as the same visitor after 3.13 update
2 source threads · first seen 2020-02 · last seen 2022-10
Summary
After upgrading from 3.12 to 3.13.2, a server-side goal sent with a User-ID is not matched to the web visitor with the same User-ID, breaking cross-device recognition.
- Affects
- Sites using User-ID across devices
Evidence
Excerpts are copied word for word from the source; follow the link to read it in full.
“Matomo will not find the existing visit pre-login and instead create a new visit for the userId”
“fails to recognize the web-visitor with the same User-ID”