Matomo

A user running Matomo on a WordPress blog had the site flagged as malware and dropped from search results. Getting unflagged required filling out a form with Microsoft, so they took the site offline.

Affects: Small site owner

Hosting Matomo yourself for free leaves out most of the valuable analytics features such as funnels, which are reserved for paid subscriptions.

Affects: Self-hosting site owner

Basic tasks like loading the Matomo dashboard were very slow even with large instances and light load.

Affects: Team running self-hosted Matomo

After upgrading from 3.12 to 3.13.2, a server-side goal sent with a User-ID is not matched to the web visitor with the same User-ID, breaking cross-device recognition.

Affects: Sites using User-ID across devices

During setup in a 3.0.2 beta the user cannot add the first website; the installer reports an invalid time zone despite full database rights.

Affects: New installer

Affects: Teams using bulk tracking API

Affects: Low-traffic shared hosts and high-traffic sites

Affects: Site owner moving off Google Analytics

Affects: Self-hosting site owner using Docker

Affects: E-commerce site owners

Affects: Devops engineer

Affects: Self-hosting admins

Affects: Self-hosting admins

Affects: Self-hosting admins

Affects: Self-hosting site owner

Affects: Self-hosting admin

Affects: Matomo users

Affects: Self-hosting admins

Affects: Hosts with hundreds or thousands of websites

Affects: Owner of a small site

Affects: Marketers

Affects: Site owner caring about page speed

Affects: Blogger

Affects: Consultant setting up client sites

Affects: Shared-hosting user

Affects: Developers and decision makers on Retina laptops

Affects: Chinese-speaking users

Affects: Plugin developers

Affects: First-time users

Under ePrivacy rules, reading device details for config_id may require consent even in cookieless mode, so an option to disable it is requested.

Affects: Sites subject to German TTDSG and ePrivacy rules

Users provisioning Piwik automatically want setup from a config file without the web installer; headless install exists only in the paid Pro version, forcing hacks.

Affects: Ops teams provisioning Piwik

A request for an easy tool that imports existing Google Analytics report data into Piwik, easing migration.

Affects: Teams migrating from Google Analytics

Users have requested in the forums the ability to have more than one Super User, so a new super admin permission is proposed.

Affects: Teams administering Matomo

Accurate visitor country detection is described as critical for an analytics tool, so the GeoIP plugin should be integrated into core.

Affects: E-commerce teams

Affects: Webmaster of personal and family sites

Affects: Developers tracking offline-capable apps

Affects: Site with banner revenue in USD and shop in EUR

Affects: Site owner

Affects: Users importing server logs

Affects: Agencies and users tracking 10 or more sites

Affects: Marketers

A user who only analyzes server logs found Matomo does not make log access a first-class feature and returned to AWStats for personal sites.

Affects: Personal-site owner using log analysis

A team hit scaling problems with Matomo even after MySQL tuning and cron archiving, and moved to Umami, which handles their traffic on much smaller instances.

Affects: Team running high-traffic instances

A user moved to Umami because Matomo took more work to maintain and host than their use case justified, despite Matomo being more capable.

Affects: Self-hosting site owner

After a year and a half, the user removed Matomo, citing a slow interface that was not a hardware issue, rarely actionable data and server-side analytics being enough.

Affects: Self-hosting site owner

A blogger moving analytics from Matomo to Umami says the Matomo UI has barely evolved and feels dated.

Affects: Self-hosting site owner