Matomo vs Umami: what their users struggle with

Not a verdict and not a star rating: the problems users of Matomo and Umami describe in public, side by side, each one linked to its source (as of 2026-10-15).

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Every count in this table is of open reports in the recent window (Matomo since 2023-10, Umami since 2023-10); older and fixed reports are not counted. The counts measure how much public discussion exists for each product, not which is better: a popular tool collects more reports.

Problems mostly raised about Matomo

• Self-hosted free edition lacks funnel analysis and other key features · Pricing & plans · Annoyance
• Dashboard painfully slow even on large instances · Performance · Annoyance
• Paid Matomo cloud tier too small for real traffic once crawlers are counted · Pricing & plans · Annoyance
• Reporting API rejects ad hoc segments after upgrade · API & developer experience · Blocks work
• Marketplace refresh warning makes archive command exit with code 1 · Reliability & bugs · Blocks work

Problems mostly raised about Umami

• Session duration counts single long page views as bounces · Reporting & analytics · Annoyance
• Website listing omits team-owned websites · Integrations · Blocks work
• Claims GDPR compliance but fingerprints users with no obvious opt-out · Permissions & security · Annoyance
• Team and user management is weaker than in Matomo · Collaboration · Annoyance
• v3 removed the all-sites dashboard overview · UI & usability · Annoyance

Go further

Open Matomo and Umami in the compare tool to filter by area and severity, Matomo alternatives, Umami alternatives, or the state of product analytics.

How the data is built. A theme is a group of reports about the same problem; unique means not matched to a theme on the other product.