Friction

Switching reason · Pricing & plans · Causes churn

Left Mixpanel over confusing event limits and high pricing

1 source thread · first seen 2024-05

Summary

After upgrading, the team found its monthly event allowance had dropped from 20 million to 10,000. Matching the free tier's event volume would cost $2,289 per month, so they cancelled the paid plan and moved on to seek alternatives.

Affects
Product analytics team
Workaround
Cancelled the paid plan and returned to the free tier.

Evidence

Excerpts are copied word for word from the source; follow the link to read it in full.

“We've moved on, and I've been on the search for an alternative ever since”

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