Paying $800 for Sentry plus New Relic still left a bug hard to find → Traceway (self-built)
“I had to pay $800 for Sentry and a bit more for New Relic”
One person says they left Sentry; what else pushes users away, and what its category peers report
Friction holds 20 sourced reports about Sentry (sentry.io) from 93 public source threads (as of 2026-10-15); only 1 of them says the author left. This page shows that report, what its users say pushes them away, and the problem profile of Datadog, Grafana.
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Where Sentry users say they went
Switching reports that name a destination. A count is the number of reports naming it, not a market share: Friction only holds what people say in public.
| Named alternative | Reports naming it | Newest report |
|---|---|---|
| A self-built or in-house tool | 2 | 2026 |
| Garage | 1 | 2026 |
| Elixir/Phoenix | 1 | 2021 |
The reports of leaving
What pushes people away from Sentry
The most-reported open problems, worst severity first. Each links to the item with its source.
Number of Errors alert never fires although conditions are met · Reliability & bugs · Blocks work · 3 people
“even the conditions are met(for testing we have set very basic level) , it does not trigger any alert”
Shortcut integration is missing from Settings · Integrations · Blocks work
“The Shortcut integration is missing from the Settings > Integrations list in Sentry”
Issue status filters do not work in Explore Errors · Reporting & analytics · Blocks work
“This search also affects the filters used in alerts, causing alerts to trigger/not trigger incorrectly”
Self-hosted Sentry runs around 70 containers, hard to debug · Self-hosting & upgrades · Annoyance · 4 people
“if you don’t need 20 different components like Sentry self-hosted versions do, you’ll be fine”
Move to restrictive license seen as hurting Sentry's open source claims · Other · Annoyance · 2 people
“But, you opted out. You did give up on open source”
Other observability and monitoring tools on Friction, and what their users struggle with
Switching trades one set of problems for another. The same evidence, for each tool Friction covers in this category:
Datadog
29 reports · 53 source threads · most-discussed area: Pricing & plans
Grafana
19 reports · 97 source threads · most-discussed area: UI & usability
Counts and reports reflect people who post in public (developers and technical buyers are over-represented). A tool with fewer reports is not a better tool; it may only be discussed less. How the data is built.