Rocket.Chat
rocket.chat · Team chat
Open-source team communication platform with omnichannel support.
64 items · 77 source threads · 2 source types · updated 2026-02
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Pain points 40
| Item | Area | Severity | Support | Last seen |
|---|---|---|---|---|
| Snap update floods logs with AppArmor MongoDB errors An automatic snap update to 1.0.3 caused AppArmor to deny MongoDB reads and fill the system log. Affects: snap users |
Self-hosting & upgrades | Causes churn | 4 sources | 2022-01 |
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| Video calling support weak and hard to integrate A self-hoster who otherwise finds Rocket.Chat easy to run says call support is weak because the WebRTC implementation is new and integrating BigBlueButton is difficult. Affects: self-hosting admin |
Integrations | Blocks work | 4 sources | 2021-07 |
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| Opening large rooms takes seconds after 3.11.0 After upgrading, opening rooms or DMs with many messages takes several seconds before they display. Affects: docker-compose deployments |
Performance | Blocks work | 3 sources | 2021-02 |
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| OTR encryption breaks easily with an open fix pending for months A user who wants on-premises chat with OTR-style end-to-end encryption says Rocket.Chat's OTR breaks easily and a related pull request has sat open for months. Affects: user needing end-to-end encryption |
Permissions & security | Blocks work | 3 sources | 2021-01 |
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| Upgrade to 6.5.0 silently put installs on a 25-user limit tier Upgrading existing installations to 6.5.0 moved them to a new free tier with a user limit, which confused admins until they found how to switch back to the community plan. Affects: self-hosting admins |
Pricing & plans | Causes churn | 2 sources | 2023-12 |
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| 5.0.1 stops messages from appearing until page reload Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Causes churn | 2 sources | 2023-04 |
| Clients cannot reconnect with 1000 active users after a restart Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Causes churn | 2 sources | 2021-03 |
| LDAP users cannot log in after upgrading to 3.6.0 Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Causes churn | 2 sources | 2020-08 |
| Mobile apps cannot log in to server behind a reverse proxy Locked: summary and evidence are part of Sprint Pass and Pro |
Mobile | Blocks work | 2 sources | 2016-01 |
| Desktop client leaves channels marked unread unless manually cleared Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 2 sources | 2019-09 |
| Throughput plateaus around 50 messages per second regardless of added servers Locked: summary and evidence are part of Sprint Pass and Pro |
Performance | Causes churn | 1 source | 2019-02 |
| 2FA challenge skipped when logging in through LDAP Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Causes churn | 1 source | 2018-07 |
| Gradual memory growth until VMs run out of RAM and swap Locked: summary and evidence are part of Sprint Pass and Pro |
Performance | Causes churn | 1 source | 2017-04 |
| Voice and mobile missing or paywalled in self-hosted options Locked: summary and evidence are part of Sprint Pass and Pro |
Pricing & plans | Blocks work | 1 source | 2026-02 |
| Grandfathered GIPHY and Tenor apps cannot be re-enabled after upgrades Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2024-08 |
| Updates increasingly cripple the free self-hosted edition Locked: summary and evidence are part of Sprint Pass and Pro |
Pricing & plans | Blocks work | 1 source | 2024-06 |
| Workspace registration cannot be skipped in 6.5 Locked: summary and evidence are part of Sprint Pass and Pro |
Setup & onboarding | Blocks work | 1 source | 2023-12 |
| Rocket.Chat produced more errors than any other self-hosted app over a year Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2022-05 |
| Web client shows black screen in Yandex browser Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2022-05 |
| Starting a new DM from search shows Room not found Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2022-03 |
| Encryption is harder to use than in Matrix Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Blocks work | 1 source | 2021-04 |
| Admins cannot set or reset user passwords after 2.3.0 Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Blocks work | 1 source | 2019-11 |
| Voice messages record no audio Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2018-04 |
| Long-unfixed critical bugs sap enthusiasm for the product Locked: summary and evidence are part of Sprint Pass and Pro |
Support | Blocks work | 1 source | 2017-07 |
| Mobile app forgets which server you were logged into after updates Locked: summary and evidence are part of Sprint Pass and Pro |
Mobile | Blocks work | 1 source | 2017-04 |
| Deleting a user leaves orphaned DM subscriptions and breaks DMs Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Blocks work | 1 source | 2017-03 |
| Mention autocomplete in private channels leaks non-member names Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Blocks work | 1 source | 2016-03 |
| Omnichannel transfer comment is cut off instead of wrapping Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2022-08 |
| Emoji set is years out of date Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2022-03 |
| HEIC images will not load in browser or desktop app Locked: summary and evidence are part of Sprint Pass and Pro |
Reliability & bugs | Annoyance | 1 source | 2021-11 |
| Member list is randomly ordered and ignores sort setting Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2021-05 |
| Electron desktop client consumes large amounts of RAM and disk Locked: summary and evidence are part of Sprint Pass and Pro |
Performance | Annoyance | 1 source | 2020-08 |
| Mobile client no longer native and it shows Locked: summary and evidence are part of Sprint Pass and Pro |
Mobile | Annoyance | 1 source | 2020-08 |
| Rocket.Chat feels unfinished as a self-hosted Discord-like option Locked: summary and evidence are part of Sprint Pass and Pro |
Other | Annoyance | 1 source | 2019-07 |
| Sidebar shows usernames instead of real names after update Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2018-07 |
| Production warning about MemoryStore with no guidance Locked: summary and evidence are part of Sprint Pass and Pro |
Documentation | Annoyance | 1 source | 2018-05 |
| Reliance on MongoDB is an unwelcome dependency Locked: summary and evidence are part of Sprint Pass and Pro |
Self-hosting & upgrades | Annoyance | 1 source | 2018-03 |
| Links open in the Rocket.Chat window in Chrome Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Annoyance | 1 source | 2017-10 |
| Franz client rejects servers since 0.52.0 Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2017-02 |
| Using Rocket.Chat through Sandstorm was not obvious for non-technical users Locked: summary and evidence are part of Sprint Pass and Pro |
Documentation | Annoyance | 1 source | 2016-03 |
Feature requests 22
| Item | Area | Severity | Support | Last seen |
|---|---|---|---|---|
| Want Rocket.Chat to support other chat protocols The commenter feels Slack alternatives like Rocket.Chat are too closed and would like them to support each other's protocols, even imperfectly. |
Integrations | Blocks work | 3 sources | 2017-07 |
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| Store user IPs and ban by IP to deal with trolls A community chat operator wants user IPs stored and the ability to ban users from the same IP to stop trolls. Affects: public chat operators |
Permissions & security | Blocks work | 2 sources | 2017-09 |
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| Update-safe plugin API instead of forking Rocket.Chat A company integrating an NLP engine had to modify Rocket.Chat and merge conflicts on every release, and wants a plugin architecture for shippable custom apps. Affects: companies building custom integrations |
API & developer experience | Blocks work | 1 source | 2017-05 |
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| Admin access to all conversations for auditing Wants admins to view history of all channels, direct messages and private channels, for a workplace where there is no expectation of privacy. Affects: workplace admins needing audit |
Permissions & security | Blocks work | 1 source | 2016-04 |
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| Assign channel membership from LDAP groups Wants room, channel and group membership to follow an LDAP group so it need not be updated manually whenever people join or leave. Affects: organisations with LDAP |
Integrations | Blocks work | 1 source | 2016-04 |
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| Limit failed login attempts Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Blocks work | 1 source | 2016-04 |
| Search across all channels Locked: summary and evidence are part of Sprint Pass and Pro |
UI & usability | Blocks work | 1 source | 2015-12 |
| Display name separate from username with LDAP Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Blocks work | 1 source | 2015-10 |
| Built-in backup and restore from admin settings Locked: summary and evidence are part of Sprint Pass and Pro |
Data export & migration | Blocks work | 1 source | 2015-09 |
| Import Slack export data Locked: summary and evidence are part of Sprint Pass and Pro |
Data export & migration | Blocks work | 1 source | 2015-07 |
| Colored text markup missing, blocking an IRC replacement with Rocket.Chat Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2018-07 |
| Robust multi-server support in native mobile apps Locked: summary and evidence are part of Sprint Pass and Pro |
Mobile | Annoyance | 1 source | 2017-09 |
| More user status options Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2016-03 |
| Delete chat history for a room or direct message Locked: summary and evidence are part of Sprint Pass and Pro |
Data export & migration | Annoyance | 1 source | 2016-02 |
| CRM integration for livechat Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2016-01 |
| Custom emoji like Slack Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2015-12 |
| Threaded replies like Flowdock Locked: summary and evidence are part of Sprint Pass and Pro |
Collaboration | Annoyance | 1 source | 2015-10 |
| Support several organisations on one instance Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2015-09 |
| Jira integration Locked: summary and evidence are part of Sprint Pass and Pro |
Integrations | Annoyance | 1 source | 2015-08 |
| Allow anonymous read-only access to public channels Locked: summary and evidence are part of Sprint Pass and Pro |
Permissions & security | Annoyance | 1 source | 2015-08 |
| PostgreSQL support as an alternative to MongoDB Locked: summary and evidence are part of Sprint Pass and Pro |
Self-hosting & upgrades | Annoyance | 1 source | 2015-08 |
| Support white-label skins and themes Locked: summary and evidence are part of Sprint Pass and Pro |
Customization | Annoyance | 1 source | 2015-07 |
Workarounds 0
Nothing recorded in this category yet.
Switching reasons 2
| Item | Area | Severity | Support | Last seen |
|---|---|---|---|---|
| Database corruption was the final straw for leaving Rocket.Chat A problem in Rocket.Chat led to database corruption on a self-hosted instance, which made the admin stop using it. Affects: self-hosting admin |
Reliability & bugs | Causes churn | 1 source | 2022-05 |
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| Unreliable notifications across devices drove team to Slack After trying several self-hosted chats including Rocket.Chat, a team gave up and moved to Slack because apps and notifications were not reliable on all devices. Affects: small team |
Mobile | Causes churn | 1 source | 2018-07 |
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